Privacy Policy

IT provisions and freedoms

The information collected by RAVIBELLE&CO during an order from the Customer is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to RAVIBELLE&CO service providers involved in the execution of the order.

The Customer is informed that these same personal data may also be collected by an organization responsible for analyzing orders and combating bank card fraud. In accordance with the provisions of Law No. 78-17 of January 6, 1978 known as “Informatique et Libertés”, the Customer has at any time a right of access, rectification, modification and deletion of personal data on concerning whether they are inaccurate, incomplete, equivocal or out of date. Subject to your consent, the collection of your personal data may also allow you to receive our newsletters, promotional or commercial offers from the site.

The Customer also has the right to object, for legitimate reasons, to the processing of personal data concerning him. However, such opposition will make it impossible to execute the order.

The Customer may exercise these rights by sending a postal letter accompanied by proof of identity to the following address:

RAVIBELLE&CO
70 Avenue Victor Hugo
93300 Aubervilliers 

Personal data

This is information concerning you as a natural person that you have voluntarily communicated to RAVIBELLE&CO via the various communication channels and which is essential for the processing of your order (such as in particular your name, first name, email address, telephone number). telephone number, postal address).

We inform you that the information which must be provided to RAVIBELLE&CO is clearly indicated by an asterisk on our website.

Information not marked with an asterisk is optional.

This information is essential for processing your orders; unfortunately, they cannot be processed in the absence of this information.

Cookies

When consulting the site, information relating to Customers' browsing may be recorded in "Cookies" files installed on their terminal (computer, tablet, smartphone). These cookies are issued by RAVIBELLE&CO in order to facilitate navigation on the site and make it possible to recognize Customers' browsers when they are connected to the Site.
These cookies are issued in order to:

• Establish traffic statistics (number of visits, page views, abandonment in the order process)
• Adapt the presentation of the Site to the display preferences of the terminals,
• Memorize information entered in forms, manage and secure access to reserved and personal spaces such as the Customer account and manage the Order basket.
• RAVIBELLE&CO reserves the right to install cookies on the Customer's computer during visits to the Site.

A cookie is a small file that is sent to the Customer's computer and stored on their hard drive. If the Customer is registered with RAVIBELLE&CO , his computer will store an identifying cookie which will save him time each time he returns to the RAVIBELLE&CO site because it will remember the Customer's email address.

A cookie does not identify the Customer but is intended to report any previous visit by the Customer to the Site in order to help RAVIBELLE&CO personalize its services.

The Customer can make settings so that cookies are deactivated and thus prevent cookies from being installed, without their express consent, on their computer. Any settings implemented by the Customer may modify Internet browsing and the conditions of access to certain services on the Site requiring the use of Cookies.

The Customer can express and modify their wishes regarding cookies at any time, by the means described below.

The Site uses computer applications from third parties, which allow the Client to share content from the Site with other people or to make known to these other people their opinion regarding content on the Site. (Social networks such as Facebook, "Google+", "Twitter", etc.). When the Customer consults a page of the Site containing a “Share” or “Like” button, his browser establishes a direct connection with the servers of the social network concerned. If he is connected to the social network while browsing, the application buttons allow you to link the pages consulted to his account. If he interacts using the plug-ins, for example by clicking the "Like" button or leaving a comment, the corresponding information will be transmitted to the respective social network and published on his account. If the Customer does not want social networks to link the information collected through the Site to his account, he must disconnect from the social network concerned before visiting the Site. RAVIBELLE&CO is in no way responsible in any way whatsoever for the content or operation of any social networks, including those which may be linked to the Site.

Purposes of the data collected

When you contact RAVIBELLE&CO via the various communication channels, the collection of your personal data may have the following purposes:

• Providing access to the Site and access to your dedicated customer area to allow you, in particular, to consult and track your orders
• The execution of orders that you have placed on the Site (in particular the tracking and return of products as well as any complaints)
• Sending information letters (newsletters) and any other documentation (brochures in particular) that you have requested
• Answer your questions
• Inform you of new similar articles that may interest you
• Process order requests

Your data may also be used for commercial purposes:

• Management of any registration and unsubscription to newsletters at your request
• Communication of information relating to RAVIBELLE&CO and its partners: new products, products and services, commercial prospecting and personalized offers.

Duration of retention of your data

As responsible for processing your personal data, RAVIBELLE&CO implements all technical and organizational measures necessary to respect the protection of your personal data.

We store this information for a period proportionate and necessary for the purpose for which we process it and in any case for the period necessary to meet a legal or regulatory obligation. The data is kept for a period which does not exceed the period necessary for the following purposes:

• Newsletter: your data will be kept for as long as your subscription is active. You can end it at any time by unsubscribing in the link provided.
• Execution of an order: the data necessary to process your request will be kept for a maximum period of three years from your last order or our last contact.
• Commercial offers: your data will be kept for as long as you agree to receive our commercial offers. You can refuse them at any time by unsubscribing in the link that will be indicated.